Terms & Conditions
All sales made by Pure Heaven Cakes are subject to the following terms and conditions. Nothing contained within these terms and conditions affects your statutory rights as a consumer.
All our ingredients are of the highest quality.
All fruit cakes used contain nuts, or traces of nuts or nut oil.
Sponge, flavoured and chocolate cakes, are made to be eaten on the day of the celebration. The cakes are made in premises in which nuts are used, every effort is taken to keep ingredients separate however cakes may contain traces of nuts or nut oil.
Sugar paste (the soft icing covering the cake) is not designed to be refrigerated and as such cakes with this icing should be stored in a cool dry place, preferably in the box they were supplied in, refrigeration may cause colours to run.
The price for the order shall be stated on your order form. The customer is referred to these terms and conditions of business at this point.
Placing an Order
When the customer has checked the order form and confirmed the cake details are correct a booking can be made. Placing a booking is agreement from the customer to accept the terms and conditions of business as stated in this document and found on the Pure Heaven Cakes website.
Any cake ordered from a picture or photo of a cake produced by any other cake maker, can only be reproduced by cake for all occasions as our interpretation of that cake and will not be an exact reproduction of the cake in the picture or photo.
All wedding cake, celebration cake, cupcake or sweet treat orders require a non – refundable deposit of 50% of the total cost.
Please note that all deposits are non – refundable and may only be transferred at the discretion of Pure Heaven Cakes.
All deposits become due when the order has been placed.
All orders are deemed to have been accepted by Pure Heaven Cakes only when the deposit has been paid and receipt has been confirmed.
Payments may be made by:
Final payments for all wedding cake orders must be made at least 14 days prior to delivery/collection.
Final payment for all other cakes and sweet treats must be made at the point of delivery/collection
In the event of non –payment, the order will not be completed or released, until payment is made in full.
Subsequent completion of the order will be subject to availability and cannot be guaranteed.
Pure Heaven Cakes accepts no responsibility for any loss (howsoever caused) or non – delivery under these circumstances.
The customer will be responsible for the payment of any additional charges which have been incurred as a result of payment failure.
Alterations to Orders
Your cake is very important to us. Please take the time to check your copy of the order form carefully and let us know within three days if changes are needed. It is your responsibility to advise Pure Heaven Cakes of any alterations to the original order within this timescale.
Pure Heaven Cakes reserves the right to increase a quoted fee in the event that the Customer requests a variation to the work agreed. Whilst every effort will be made to assist Customers, please note that late changes cannot always be guaranteed.
Cake Component Parts
From time to time some materials for our celebration cakes and wedding cakes may become obsolete or no longer available from our suppliers, for example, pre – manufactured items or ribbon colours. This is totally out of our control, though we will endeavour to re-design a cake to reflect as closely as possible the original design using replacement products. In all cases we will try to contact you to advise you of any such changes. However, Pure Heaven Cakes, reserves the right to replace these with components of equal or better quality without consultation.
Your order may be collected at a pre-arranged time. A signature on our standard Disclaimer form is required upon collection confirming that you have received your order in good condition and as specified. You should take the time to read the disclaimer in full before signing. By signing the document you will be deemed to have accepted the terms set out therein.
Your order can be delivered (chargeable at 45p per mile for the round trip). All delivery times are subject to availability. If you have a specific delivery date and require delivery before a given time, please specify this when placing your order. We will do our best to accommodate your requirements. It is the Customer’s responsibility to ensure Pure Heaven Cakes has been given the correct delivery information and that someone is available to receive your cake. A signature will be required on our standard disclaimer form for the receipt of the order upon delivery.
If the recipient is not in, the order will be returned to Pure Heaven Cakes who will contact you to arrange an alternative delivery time for which an additional charge, will be payable by the customer. Pure Heaven Cakes accepts no responsibility for any loss or consequential loss incurred by the Customer as a result, e.g. a wedding without a wedding cake.
Should you require your cake to be delivered, Pure Heaven Cakes will deliver and set up your cake as agreed and will want to ensure it is displayed at its best. It is your responsibility to ensure that you have provided us with the set-up details and arrangements made with the venue for the location and display of your cake. Pure Heaven Cakes cannot be held responsible for the location of the cake at the venue. Please ensure, therefore, that the cake location is level, stable and strong enough to hold the cake.
Please also remember that cakes can melt in warm conditions such as inside a marquee on a hot summer’s day, or when set up in direct sunlight. Once the cake has been collected or delivered, set up and signed for, Pure Heaven Cakes is unable to accept liability for any interference with or damage to the cake thereafter.
If the cake is to be delivered and set up by Pure Heaven Cakes a signature will be required from your venue management confirming the cake has been received and set up in good condition. A photograph of the cake will be taken prior to departure by us to verify that the cake has been set up and left in good condition.
Wedding cake or special order cancellations:
As your wedding cake and/or special order booking is reserved solely for you and certain components for your cake/s may be ordered months in advance, the following conditions are implemented when an order is cancelled:
3 months from deliver date – 50% of the total cost will be payable
0 to 1 months from delivery date – 100% of the total cost will be payable
Wedding cake/special order cancellations must be made in writing
Other cake order cancellations:
Full payment is required if cancellation is within 7 days of delivery date. Prior to this a refund of any monies expended will be paid.
In the unlikely event that a complaint should need to be made any complaint or concern should be made in writing to Pure Heaven Cakes. Evidence of any fault should be photographed as soon as practicably possible and emailed to Pure Heaven Cakes. If it is deemed that the cake be inedible or unsuitable for consumption all uneaten cake is to be returned to Pure Heaven Cakes for testing and inspection before a full/partial refund is considered. If no cake is returned to Pure Heaven Cakes in the event of a complaint under no circumstances will a refund be given (this includes if the cake has been consumed or disposed of).
Please be aware that whilst your chosen cake may not be made with nuts or a nut product, egg, dairy wheat or gluten, It will be prepared in a kitchen where nut products, eggs, diary, wheat and gluten are heavily used. Whilst every effort is made to separate raw materials Pure Heaven Cakes must state that raw materials used in your cake may not be free from nuts, eggs dairy, wheat or gluten.